This Privacy Notice is accurate as of 10th October 2024

​

Who are Runway Flight Simulators?

​

Runway Flight Simulators Ltd, recognise the importance of privacy and we want you to feel confident about how we process your personal data. This notice outlines how we process your data under the law. Our contact details are as follows:

​

Name: Runway Flight Simulators Ltd (Registered in England & Wales 15731876)
ICO Registration: ZB695718
Address: Runway House, Unit 4 Avondale Industrial Estate,

Stockport SK3 0UD

Phone Number: +44 (0) 161 359 8558  
Website: https://www.runwaysim.com
E-mail: info@runwaysim.com

​

The type of personal information we collect

​

We currently collect and process the following information:
(a) Personal identifiers (e.g. Name)
(b) Contact details (e.g. Email, Telephone Number)
(c) Technical Identifiers (e.g. IP Address)

​

How we use your data

​

We use customer relationship and booking software platforms, Bookeo and Brevo to manage the relationship with you, deal with your bookings, calendar management and marketing mailing we may send to you from time to time.

 

Cookies

​

We use cookies (small text files placed on your device to store data) to enhance your browsing and bookings experience, serve personalised adverts or content and to analyse our traffic.

​

‘Necessary’ cookies are required to enable the basic features on the site, such as providing secure log-in or adjusting your content preferences. These cookies do not store any personally identifiable data.

 

‘Functional’ cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback and other third-party features.

 

‘Analytical’ cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

 

‘Performance’ cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

 

‘Advertisement’ cookies are used to provide visitors with customised advertisements based on pages you visited previously and to analyse the effectiveness of the advertisement campaigns.

 

Please note: The Runway Flight Simulators website may contain hyperlinks to websites owned and operated by third parties. These third-party websites will have their privacy notices, including cookies. They will govern the use of any personal information which is collected by cookies while visiting these websites. Runway Flight Simulators Ltd cannot accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

​

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:
(a) To enquire about our services
(b) To enter into a contractual relationship
(c) To fulfil contracted services
(d) To support system access
(e) If you are a member of the media

​

We also receive personal information indirectly, from the following sources in the following scenarios:
(a) As a result of a third party providing personal information to us as a Processor.
(b) As a result of an enquiry about our services e.g. referral.

​

Lawful Basis for Processing

 

Under the Data Protection Act 2018, otherwise known as the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation.
(b) We have a legal obligation.
(c) We have a legitimate interest
(d) Your consent. You can remove your consent at any time. You can do this by contacting info@runwaysim.com

 

We use the information that you have given us to enter into and fulfil our contractual obligations. We also use your data to support marketing activities using legitimate interests or consent as appropriate.

 

Information Sharing

 

Marketing: We share your information with third parties, Facebook and Instagram to support marketing activities. 
We may also share your information with law enforcement. where we have a legal obligation to do so (e.g. Fraud prevention).

​

How we store your personal information

 

Your information is securely stored in either UK or European Union data centres.
We keep personal data for varying periods depending on the nature of the processing activity to which it relates. In the main, we maintain a database of all past customers with a view to marketing existing and new products to them. For more information on data retention, please contact info@runwaysim.com

​

International Transfers

 

We don’t currently make any international transfers of data.

​

Your data protection rights

 

Under applicable data protection law, you have rights including:

​

Your right of access – You have the right to ask us for copies of your personal information.

 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact us at Runway Flight Simulators Ltd Address, Runway House, Unit 4 Avondale Industrial Estate, Stockport SK3 0UD; or by e-mail: info@runwaysim.com if you wish to make a request.

​

How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at

​

Runway Flight Simulators Ltd address, Runway House, Unit 4 Avondale Industrial Estate,

Stockport SK3 0UD; or by E-mail: info@runwaysim.com

 

You can also complain to the UK Data Protection Regulator (The Information Commissioner’s Office) if you are unhappy with how we have used your data or dealt with your complaint.

​

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

​

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk